Does it work with story reactions or only text replies?

DM Now matches the text present in eligible story-reply webhook events. Standalone reaction, poll and sticker payload support is not guaranteed, so verify the exact interaction in Activity before promoting it.

Can I run a “reply with word X” story CTA?

Yes. Post the instruction, activate a matching keyword trigger, and verify a real reply in Activity. Delivery remains subject to Meta eligibility and plan limits.

Is this allowed by Instagram?

DM Now uses Meta’s official API and only responds to events Meta supplies for the connected professional account. You remain responsible for Meta’s current rules, consent and message content.

Do story automations work alongside comment automations?

Yes — they are independent triggers on the same account. Most creators run both: comments for reels, replies for stories.

Story automation

Story replies answered while the moment is hot.

When Meta delivers an eligible story-reply event, DM Now can match its text and send the reply you configured.

Reply triggers

Fire on any story reply, or only when the reply contains your keyword.

Text-based matching

Match the text Meta supplies for an eligible story-reply event.

CTA follow-through

Use “reply YES for the link” with an active matching automation.

Lead capture

Ask for an email inside the conversation and save it to your CRM.

Automatic processing

Eligible webhook events can be processed without an operator online.

Works with comment automation

One tool covers stories, comments, lives and inbound DMs.

Why automate story replies?

A story CTA can invite people to begin a private conversation with a word such as “GUIDE”. Handling matching replies automatically helps keep the response consistent when nobody is monitoring the inbox.

Delivery is queued and account-paced. DM Now records sent, skipped and failed outcomes rather than guaranteeing timing or acceptance by Meta.

What can trigger a story automation?

Eligible story-reply event text can use exact, contains or any matching. Triggers currently apply to story replies on the connected account rather than to one selected story. AI replies are a separate Pro fallback for otherwise unmatched inbound DM events; they are not a story-flow handoff step.

Frequently asked questions

Does it work with story reactions or only text replies?: DM Now matches the text present in eligible story-reply webhook events. Standalone reaction, poll and sticker payload support is not guaranteed, so verify the exact interaction in Activity before promoting it.
Can I run a “reply with word X” story CTA?: Yes. Post the instruction, activate a matching keyword trigger, and verify a real reply in Activity. Delivery remains subject to Meta eligibility and plan limits.
Is this allowed by Instagram?: DM Now uses Meta’s official API and only responds to events Meta supplies for the connected professional account. You remain responsible for Meta’s current rules, consent and message content.
Do story automations work alongside comment automations?: Yes — they are independent triggers on the same account. Most creators run both: comments for reels, replies for stories.

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Automate eligible Instagram replies

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